KC Pet Airline Travel Products LLC

THANK YOU!! I received my order on time and well packaged. The harnesses fit my large cat and my small dog very well. I feel that my travel on Saturday will be much easier knowing the critters will be secure in their travel carriers and with their new harnesses and leashes. And bonus! No metal which should make the TSA process less stressful. Thanks for your quick help!

THE absolute worst customer service. Wish there was a zero star option. DO NOT BUY FROM THIS COMPANY. Misleading and dishonest. Tried to patronize this small business instead of Amazon but sadly they could care less about customer service and are totally inflexible. Was asked for photos actually measuring our dog to prove why a product didn’t fit ( their size chart is clearly wrong)they asked for photos then They then refuted the photos provided and refused a return . Most of their products are available on Amazon with good return policies so definitely stay away from KC Pet Airline Travel Products.Misleading and dishonest while providing ignorant and disturbing response. Her new response to my review below is inaccurate and dishonest. I never clicked anything on their site regarding a re

I emailed Lisa with a question about what size bolts I needed for my dog's crate and she was incredibly helpful and responsive. An excellent business serving a small but important niche!

I ordered some live animal shipping labels on a Monday and wanted them sent to my daughter. She needed them by Thursday. I noticed after I placed my online order that there was a mistake. I called KC Pet Airline Travel Products and spoke with Lisa. She quickly found my order and fixed my mistake. She saw what I had ordered and said that I paid way too much for shipping. She said I can refund $15 of the $30 shipping charge and still get them to your daughter in two days. She refunded the $15 to my credit card and my daughter recieved her shipping labels on Wednesday. I felt like Lisa really cared not only about my order, but about me and my daughter. I thought about her kindness all week and then called back on Friday to talk to her supervisor because I wanted to commend what she h

READ THE RETURN POLICY! Like, forget it.. if you opened and tried on an apparel item and it doesn't fit... it's yours anyway, no return except for another size. Oh! There is no larger size! Ordered a XL vest for my new rescue dog - should fit according to measurements. Well, all dogs aren't the same build and she can barely move her front legs with it on. Can't get another since this is the largest size; maybe it'll fit a cat? Since I don't have a cat, guess it'll be a donation to the pet shelter, but I get to keep the all-plastic leash, only $20, plus shipping.