Hooves and Paws

Was pretty excited to receive item until I realized they hadn't shipped it out. Like many of the other reviews on their site…I bought said item, watched the tracking, USPS said they hadn’t received it by estimated delivery date. I contacted Hooves and Paws and they said they had said sent it and it was most likely lost. I have a hard time believing that after reading all the other negative reviews with the same story as mine. They did offer to refund me or told me I could wait until they got more pads in stock. Honestly I don’t think they had the pad in stock when I purchased it originally. I won’t be buying from them again

Hooves and paws has been around for aleast 25 years! Staff is very knowledgeable products top of the line with low prices! I love this place and so does applevalley

Ordered my daughter a helmet for Christmas and order from them through Amazon. They shipped the helmet in a black plastic trash bag. You can imagine how well the bag will hold up to shipping. My daughter got home and the bag was ripped and she could see the helmet that she was suppose to get for Christmas. I called and was told they would send me a new one out or give me a refund. Look to another provider to avoid a company who does not value the products you order. I mean it is a helmet that is used to protect our children and should be treated with better care.

I have shopped here 2 times in a week and the customer service was absolutely amazing ! I can’t believe the bad reviews they have. Just doesn’t make sense. They have a store full of everything you could think of that you may need ! Great deals , great prices & amazing sales ! The owner was absolutely so sweet and went above and beyond to help my friends and I find what we need. Her employees also were very helpful and checked on us to make sure we found everything we needed !I will be a long time shopper here ! Very happy with my purchases !

Stay very far from these crooks. If i could give a no star. I ordered something from them on Amazon. The usps tracking was created. They said it was shipped. It wasn't. They said waiting on a shipment. False cause they say they in stock on Amazon. What a bunch of liars and scam artists.