Heartland Veterinary Supply & Pharmacy

Ordered on 2/18 and vet office said they approved on 2/18. On 2/24 still not shipped. CS told me RX sent to CA pharmacy on 2/23. On 2/24 after 5pm still not shipped. I called and left a message to ship or cancel order. Order was cancelled. They do have a responsive CS dept so I gave an extra star.

I think this company tries hard, but their customer service is lacking. They would rather lose sales than to admit they made a mistake. I've had to call almost every month for a year, or they will send my dog's three RXs in three separate envelopes and charge me three times for shipping. Their software should be set up to do that automatically. Three weeks ago they sent me an email saying their license to ship to my state had expired. I had to scramble to find another vendor so my dog's meds would be delivered before we ran out Now three weeks later, I get an update that they are going to send my dog's medecine. and they already charged my bank account Well, I had neglected to cancel the specific order, but I had taken my credit card off my account and had canceled autoship. I emailed y

Like another user wrote, I also mailed them prescriptions and received nothing. I called them after a couple weeks, and they said they received the prescription, but even though their site let me order a certain amount of product, I was told I couldnt order that much. No one called me, nothing was shipped, they just waited for me to ask about my order. When I called again to ask where the items were, they told me it was canceled due to the amount of time that passed. This was their error. I cant help but wonder if they do this to get around honoring their discount codes. I spent a lot of money because of that code. I will not be ordering from them again.

Put an order in on Black Friday. Long story short, they canceled the order without sending anything or contacting me, because a manager apparently didnt read the notes I was told. We had several back and forth phone calls because it was issue after issue. They will resend everything, but won't match the sale price I had before. I would have bought elsewhere a month ago. I used them a couple times. Never again. RESPONSE: Again, there were calls made with the size discussed and prescription. I was also told things would be sent. I have spoken with the company about 4 times. You canceled the order after receiving payment, both prescriptions, and contact with me. Up until you canceled without a word. Whomever commented obviously didnt read the notes, either. You had zero issue taking the init

I ordered Churu Nourish for my cat who is recovering from a respiratory infection and is not eating well. He loves the Churu treats and they arrived quickly and in perfect condition. Very happy to have found this website.