Heart & Soul Pet Clinic/West Bend Animal Hospital

Horrible experience. I wouldn’t trust them with my dog again. My dog had not eaten or drank water for 2 days and they couldn’t have cared less. The staff was rude and completely dismissive of my concerns. I felt like just another number to them. The lack of empathy and professionalism was appalling. I tried to voice my concerns to the staff, asked to please have Dr. Amanda call us back, but no one bothered to follow up. Definitely will not be returning.

I moved to the state a year ago and when we needed to find a veterinarian Heart and Soul was highly recommended. I was so glad that a neighbor suggested them . They are so professional, kind, caring and such a friendly atmosphere. The doctors are so gentle and compassionate with both my pups and explain and take their time, I never feel rushed or just another number , I feel very welcomed in the facility, I have recommended Heart and Soul to many of the pet owners I have come in contact with when they ask who I use. I wouldn’t recommend any one else or even think of using another veterinarian. Kudos to the staff and Doctors !!

A very friendly and clean, homie facility. The staff is very caring and Dr Carriveau is top notch. They are awesome at providing top notch and current medical treatment at a reasonable rate. I have visited the clinic to resolve a lameness issue with my hunting dogs along with having an eye surgery done by Dr Carriveu as well. Cannot say enough great things about this clinic!!!!!!

First time there - Took our new kitten there and staff kindly welcomed him as we walked through the door and escorted us straight to our own room where he was free to explore. Both the vet tech and Dr. Amanda were caring, polite and patient with the kitty and handled with care. Will continue going there for my vet needs.

Got my pet in quickly for an emergency procedure, took great care of her and reassured me. Followed up after she came home to see how she was doing and then the stitches removal apt was quick and easy. Grateful for their timely help with my sweet girl