Groomer's Choice Pet Products

When I opened my shop I ordered, $$$$$ FROM GROOMERS CHOICE Included was the DURA DOG HEAVY DUTY 44" HYDRAULIC TABLE...... Then the "rubber" table top started buckling terribly. The company replaced the Table no problem. Now down the road, THE REPLACEMENT TABLE TOP STARTS DOING THE SAME THING. Im not happy...So I called GC and was told that because it had been so long, they would not offer to help me at all. Not even a discount on a new table..nothjng. They need to stand behind the products that they sell...including DURA DOG'S DEFECTED GROOMING TABLE.

I am so over this place. I have been doing business with them for probably 20 years as a dog groomer. Always been reliable and I'm always happy to support a smaller business as opposed to ordering from Amazon. Multiple times, I have had parts for my clippers shipped with gallons of shampoo with no padding. So, my parts to put in the clippers are all beat up-- they are delicate parts so it is idiotic to package it in the same box as gallons of shampoo with no padding. Furthermore, I was told when I returned my bather box that as soon as the label was scanned at UPS, Groomer's choice would immediately mail the replacement so I didn't have a long wait. I cannot do business without the replacement or redoing the entire bathing/plumbing setup. I coordinated this to not interfere with doing busi

Just horrible customer service. I ordered from Canada and they charged me $16 US for what they called "the shipping charge". 3 weeks after I got my package I also got a bill from UPS asking to pay the shipping! After I emailed Groomers Choice customer rep, they said that original "shipping" charge was actually for "item shipping out from our facility" and I still have to pay UPS on my own. In the first email from them they asked me for "shipping" fee, and said that they don't cover customs but never mentioned that I will also be charged for actual shipping by UPS. Anyone from anywhere outside from US NEVER should order from them.

awful customer service; sent the wrong product. i called and asked for the correct product and they said they’d express ship it to us immediately. waited two weeks and never got the item. called again and they said they refunded my card, and never shipped it out? the item is in stock so there’s no reason for all of the issues and delays. the representatives are incompetent and rude. offered no resolution or compensation for the inconvenience other than re sending it again on the third time of me asking.. i’ll order from someone else who will get it right the first time without having to harass them to send me what i asked for.

Amazing customer service. Super fast shipping. I got my order the next day!! Also, they covered the extra shipping charges because I ordered with the wrong carrier. USPS can't do a gallon, so they paid the additional charges for UPS. 👍👍👍