Gallegos Pet Shop

Gallegos Pet Shop serves as a wonderful destination for all pet enthusiasts. The store staff provided me with more items than I expected when I visited for dog treats because they offer excellent knowledge about their products.

Incredibly rude when answering phone calls. Attempted to ask about feeders, was told “no English” and then hung up on. Placed a second with an inquiry with the question translated to spanish. Gentlemen once again says “no comprende” and hangs up without further interaction. Kinda sucks when all a person wants is to get some pet supplies to encounter rude services on a phone call

I know this place since they opened it and every time I go there, they treat me well.

I was expecting a great customer service and knowledgeable staff based on previous reviews. In fact I was very disappointed with the lack of willingness in helping the customers and the way the staff treated me during my visit. There were no eye contact, did not took time to stop what they were doing in order to answer questions and did not wanted show any of their products nor birds available. I strongly believe they need to take a customer service class to avoid losing future customers.

poor service and bad advise to care for pet. never buy baby pets. make sure they can feed themselves or take the risk of it dying. They won't replace, although they said they would. Never buying from this pet shop again. Seems prior owner took pride in his shop...but under new management all reviews after 2 years ago are not very favorable. Explains the poor customer service.