Floors By Reeves Brothers

The worst customer service I’ve ever had. The vinyl plank floors are beautiful but the experience was dreadful and everything was all on there time. We were told something would be done one day then they wouldn’t show up then it would be moved to the next day and so on. This went on for a week. I’m very understanding and very easy customer but I had to stand my ground with them. What was a 3 day job has taken 2 weeks. We waited on the material since it was on back order but once it came in after us waiting for a month we were rescheduled twice. Kay the receptionist has no idea of how to speak with customers AT ALL. I’m floored at some of the things she has said. I’ve heard this company was great at one time but now it is run poorly, and they have to much work with not enough workers. I wou

I would not recommend this business. Below are the reasons why: What was suppose to be a inconvenience of one Sunday of interruption turned into 6 Sundays of church being shut down. He said he would put his whole crew on it but only sent 2 guys. The carpet is unraveling already only after 2 months. We sent thousands for this project only to find the carpet was bad. They brought in an inspector from Mohawk and advised the carpet that was installed was no good. After removing the carpet that they installed - he then only completed a partial section of the church. To date we have an unfinished project from Reeves Carpet and will not utilize them to even carpet my doghouse. We are seeking legal actions for resolution. The owner Eddie Reeves and his crew have the worst customer service ever.

My grandmothers contractor suggested she use this company. We were scheduled for yesterday (9/13/16) at 1pm. When they still had not shown up at almost 3 she called and they were not able to give us a time that they might be here and she had to leave by 5pm so we rescheduled. We were told the guy would arrive by 9-9:15 am on 9/14/16. It is now 11:15 and he just this minute arrived. There were excuse of having trouble getting out of town and then the excuse of having a nail in his tire. It is understandable if you run into things such as a flat tire, but you as a company need to have the decency to call the customer who is waiting and let them know that your guy is running late.

Bought carpet here several years ago. They were excellent in prices and never had a complaint in their service or product. Plan on buying my next carpet from them.

I highly recommend them. They did an awesome job for me. I work nights, they came in got the job done quickly and quietly.