East Ridge Animal Hospital: Robert Knarr, DVM

Vets are great. However, front desk is AWFUL. There is a lack of communication and no education for those that work at the front desk. My pancreatic dog on prescription food was given incorrect food, they refused to take a sick kitten in without shelter approval, they do not respond to messages, they have overcharged me and had to ‘’credit’’ me twice now. Today is the straw that has broken the camels back. I was told that for my pancreatic dog that has to be boarded, I needed to pick him up at 4:30 promptly. At 4:49 two vet techs finally arrived, looked at me in my car and hurried inside before I can get out. At 5:35 and I have yet to see either one of them to pick up my dog. I understand that it’s a holiday weekend, but don’t tell me multiple times to pick my dog up at a specific time and

ZERO STARS: I brought our rescue kitty in almost a year and a half ago. She was fighting a bad kidney infection. I made sure to have her stay at the hospital. When I dropped her off, I asked the staff and veterinarians to please find out what was going on with our cat. She was having panic attacks and breathing heavy. She stayed for several days and was treated with iv fluids and meds and then released with instructions for her kidney and pain meds. Our cats kidney healed up, but she was still having panic attacks and panting. So we brought her back to the vet, again asking the vet to please find out what is going on. The veterinarian gave her a steroid shot. Told us what to expect, and then we left. A week later, we rushed our cat back to the veterinarian to be told that our cat is now of

Caring staff, experienced doctors that take good care of our dogs. We moved 2 hours away and now drive back for appointments because of the staff and Dr. Knarr!

Very informed and caring staff, were wonderful with our Piper when she was battling leukemia. And affordable as well.

First two times very good. Last time not good. Going to find another place to take my cat. Seems like there was a change of management