Downtown Dog - Aiken, SC

We’ve been taking our 13 year old Shih Tzu to Lori at Downtown Dog for grooming and she is phenomenal! Not only is she a great groomer, but she loves on and calms our very anxious old man. The entire staff is also so friendly, very helpful and make the cutest dog biscuits! Our boy loves the cheesy twists!

We’ve been going to downtown dog as our 16-year-old Pekingese. Stella was being groomed by Lori there in the mornings we got the early service because she’s old and has anxiety issues. We pay a lot extra for this $100 by the time we get out of there with grooming and tip, however we had some sort of a communication issue where we missed a appointment one time and I was told that she couldn’t even make another appointment for me until she talked to Lori. I was flabbergasted. The owner was rude. I will not be going back there ever again, and I also will be spreading the word to my daughter and my son to find another groomer for their pets.

We have gone to Downtown Dog for years and Heather the groomer is amazing. Today will be our last time going as the owner was BEYOND RUDE. They charge me an extra $20 for express service because our dog won't go in the kennel. I called to say I was 10 minutes out and when I walked in she rudely told me I needed to be there on time or just sit and wait as she is running a business. Horrible greeting, horrible attitude and to think I was just 8 minutes late and called to say I was almost there. So sad, we will miss Heather.

My pups and I both loved Downtown Dog. The morning of our visit, they were having an event. They agave us a cute little bag with treats! Oliver and Tinkerbell enjoyed a pup cup with a biscuit. Oliver enjoyed his so much that he finished Tinkerbells. There were also several pups waiting to get a new doo. Oliver and Tinkerbell were very impressed with the great selections of products 👏 Needless to say, we will return 😀 pictures for reference..

Just moved to Aiken and found Downtown Dog on Google maps. They have a golden retriever on their website so I booked an appointment. Prompt response. I parked right in front and opened the door and it smelled like a French pastry shop. Very attractive retail area. My European golden, Dizzy, is vision impaired and has been anxious at previous appointments at other groomers. To the point that I was anxious. When I returned to pick her up, she was very happy and “at home”. The groomer was excellent. The price was more than worth the service. I’ll be a repeat customer.