Down Town Hound Dog and Cat Grooming

Small place that really cares about dog welfare. I left a message looking for a nail trimming appointment for a recently adopted chihuahua. Michelle called me back promptly and fit us in same day. The price is super reasonable. On arrival, my nervous dog was greeted with massive warmth. Everything was explained to me and he stayed remarkably calm throughout the appointment. Michelle took the time to show me how to file his nails myself and asked about his (visible) allergies. Really caring place that took great care of my dog.

Michelle is amazing! She wasn't even open yet and I needed a last minute nail trim for both of my dogs. She got them in right away. Exceptional customer service. Great personality! I definitely will be back five stars all the way 🙂

This is a review based on our experience May 25th with our then 11 week old puppy. The groomer said she is not a Poodle, but a Portuguese Water Dog. She explained to me that her fur isn't curly, she has a patch on her chest, and that the breeder is lying about AKC papers. I requested her to pluck her ears and when I got home we realized they weren't. My boyfriend called and she said the hair was too compacted and if it was forced out, it can cause infection which just isn't true. She also said again that our dog isn't a Poodle and he explained that she is for a fact that breed. Our experience was not comfortable and have found someone else to go to.

Carrie that works there does an awesome job. I had to stop going there cause I couldn't deal with the short blond owner/manager. When I brought up the issue of my dog got itchy dry bumps 2 days after grooming (twice this happened) she was very snippy. Demanding to see pictures and demanding to talk to my vet. Then she said "I guess we could try to sterilize the razor before doing him". Seriously? I would think that would be an automatic. And every time she's on her tablet she complains, I hate this thing and she laughs. Nothing funny here. I'll never go back. Wish Carrie would get her own place again.

My Jordy has been going there for 9 yrs. My dog does not like other dogs. He loves going there! He does not have any problems with other dogs he comes across. He loves the owner Michelle. She's knows how to handle dogs. All the staff do a wonderful job.