Bonnie's Dog & Cat Grooming

DO NOT TAKE YOUR DOG TO BE GROOMED AT BONNIE'S Since changing ownership around Labor Day, I have taken my dog to Bonnie's twice and we will not be going back. The entire staff is different and they are all unprofessional and rude. The first time, they scheduled me for an 11:30AM drop off and told me my dog would be ready by 5:00PM. He was not ready to be picked up until 8:00PM!! The second time, I called the day before to make sure it would not be an 8 hour affair and they assured me it wouldn't be because they now had three groomers on staff. When we showed up the next morning, they told me he wouldn't be ready for pickup until 5PM because they only had one groomer that day. If you knew you were only going to have one groomer on staff, you should move or cancel some of the appointments.

We booked an appointment at Bonnie’s for our mini schnauzer, it was the worst experience. It has never been great, but we kept going because the location was convenient. I dropped him at 8:50 am and patiently waited for them to call me, it was 1:30 pm and I decided to call them to have an update about the pick up time, but nobody picked up the phone. I decided to walk down and arrived at 1:45pm. My dog was still in the cage, no haircut after almost 5 HOURS and she said she needed another hour! I refused to pay, but she said I had to pay 75 dollars for the bath. I just wanted my dog bc I had to go to work so I paid. I think it’s a punishment to take your dog there, they’re clearly not managing time well and the dogs are paying the price. They have booking system that is very outdated. The

This place is very inattentive and careless. I have a Shih Tzu whose hair I’ve been growing out since she was a puppy—she is now 5 years old. I specifically maintain her long coat, including her ponytails and ear hair. Despite this, the shop said they accidentally mixed up my dog with another and chopped almost all of her hair off. All they could say was, “Sorry, we mixed up your dog.” That’s not acceptable, especially when it comes to someone’s pet and years of care. I was extremely disappointed with the lack of attention and responsibility.

I just love Bonnie’s very very friendly people!!! I carried my Yorkie Taco for his first cut there, and I was impressed. I love the way Bonnie and her team took care of my dog. He liked everybody there. The new owners, I was really really were impressed with them too. When Ms. Bonnie does retire her place will be in really good hands and I will continue to get my dog groomed there. If I could give 10 stars they would get it!!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Great experience for our dog’s 2nd ever grooming. He was a happy pup walking out. We appreciated the option for priority drop off/pick up. We’d gone a few weeks earlier for a nail trim and that was also great, they were patient with him & his drama around nails.