Black Oak Boarding

I’ve waited a few weeks to post this… so I could cool off a bit. We took our dog here while we were away for a long weekend. This was not the first time we used this kennel, but it will definitely be the last. When I picked our dog up on Sunday afternoon, there was no one at the check in/out desk. I rang the doorbell 3 times and no one came up (a bunch of friendly cats were eager to help though). I went towards the back to find someone and heard music blaring in the back where the dogs are kept. I pounded on that door a few times. Finally, a very unpleasant girl came up. I told her I’d rang the doorbell multiple times and she just shrugged her shoulders. I told her who I was there to pick up and she walked back to the kennels. She then came up with my dog—she has still not said one word t

This place is fine I think…major points off for not being able to reach anyone/get a response to my message over the weekend. I accidentally left his harness on (that he hates) and still to this day I have no idea how long he had to wear it despite my calling several times and emailing. I guess I assumed I’d get a response. When they say your dog’s bedding might come back in less than clean condition and/or your dog may appear to be sick after returning home, they aren’t kidding. I wonder how often this happens. I understand that you can’t blame them for the stress level of your dog, but ours definitely had diarrhea/leaking overnight both apparently at Black Oak and after his stay. Never been a major problem before (his bed was not terribly clean when I brought it but it was worse when

I decided to board my 7 month old puppy here, due to his regular sitter being completed booked. I was a little concerned before hand because every single time I called their office number DURING office hours no one ever picked up. I left messages as well and never got a call back. The quickest way to get them to reply is through email. When I got there to drop him off for the weekend the staff was very nice. I booked him a suite with a window, it was a very good size. When it was time for me to pick him up the staff member gave me his stuff and his harness in a plastic bag. I did not look at the harness until I got home to put it on my dog. I pulled the harness out of the bag and it was TORN TO PIECES. His brand new harness, that is not even a week old was completely torn apart. I am VERY

It is great to have a trusted option for pet-care. I reluctantly made the choice to board my dog here while my entire immediate family went on vacation and was very pleased with my experience. The option to have a small kennel to a large "suite" with a window view (the latter of which I chose) is great for those with different spending abilities. The other options such as extra walks and baths are also available. Staff is friendly and hours for pickup/drop-off are manageable. Only downside is the location is on a few miles of gravel and no live webcams to watch our loved-ones.

By far the best boarding that we have used. They are great with the animals and the staff are informative and friendly! They are definitely our go to kennel.