Berry Patch Animal Clinic

I had never used Berrypatch Veterinary Office before, but I brought my sweet baby, Lilo, there under very difficult circumstances to be humanely euthanized due to her advanced age and serious health conditions. From the very first phone call, the staff demonstrated exceptional compassion. The young lady who answered the phone was patient, kind, and thorough in answering my questions and helping me schedule the appointment. That initial interaction immediately provided a sense of comfort during an emotional time. Upon arriving at the clinic, the entire staff was incredibly kind, respectful, and sympathetic to the reason for my visit. Throughout the entire process, they checked in on me regularly, ensured I understood every step, and made certain I did not need anything. Their professional

Veterinarian's, as a practice, are already a demanding curriculum as a student. The service I received and values for some tests can be overwhelming, still, the testing, may be expensive, but you want the vet to take the best road to resolution. Testing is still important on a case by case basis. The receptionists, BOTH, are amazing. I love the customer experience. They communicate and really strive to deliver that strong customer service model. The Vet handled the issue in the most cost-effective way, with options. That speaks volumes. Great location, wonderful staff.

I take my dogs to both their Lakeland and plant city location. Always a great experience! But today we had Kayla as our tech at Berry Patch, and she made such a difference in our visit. She was so attentive and patient with my dog. He’s an anxious boy at the vet, but she gave him lots of pets and reassurance and to me that is just as important as great medical care. Thank you Kayla! ☺️

2 lady’s at the front desk didn’t even greet us, just sat there and asked what we needed. When I tried to schedule a time for my dog to come in and asked the times, she told me to “hang on” and gave me a dirty look. If you’re looking for hospitality this place isn’t it.

Ok I know that Animals cannot tell you what's going on with them, but there has to be a fine line between just guessing and running a lot of tests to find anything out of the ordinary over 400.00 in test. When the issue is staring you in the face when you look at the animal and her Eye is almost closed. Another vet picked up on it right away just by seeing a picture of her and could see she had a brain tumor just by looking at her face and her reactions and when they gave her the sedative to put her to rest, she had a seizure right there. I can't understand how their seasoned vets couldn't pick up on that all 4 times she was in the office but had no problem billing for everything even though No help was given or could be given for that, but after all that even charged for the cremation. So