Banfield Pet Hospital

I cannot say enough about Banfield. If I could give them a 6/5 I would. Being a corporate Pet Hospital I expected it to be well run and operate like a large facility but every time we took our dog there we felt like we were at a small private Vet Hospital. Everyone was friendly, outgoing, helpful and you could tell they loved what they did for a living. It wasn't just a job for the staff, it was a career helping animals. Dr. Hicks, Dr Graves and the entire staff at the Brandywine location are Amazing. They went above and beyond on more than one occasion and genuinely care about the pets they are seeing. When our dog being having issues, they were quick, responsive and did their best to help guide us through the tough time. I could not have asked for a better experience and would highly re

I take my two dogs to Banfield because it's too expensive to go to most veterinarians now. This has changed in the last several years. However, you can't get anything needing an overnight stay done at Banfield. They don't do overnights. This makes it an issue if your dog has an operation, and then has problems. So decide up front who will be your emergency veterinarian; perhaps take your dogs there at least once so you can be sure of them. Also, you may not get to speak to a vet at Banfield if you have a procedure done. They just take your dog and then you pick them up when it's done. Last time my dog had something done, the veterinarian came out and handed the dog off to me and rushed away. Still, a former Banfield veterinarian recommended them to me; she'd worked for Banfield an

The one star is for my last visit. I brought my Georgie in last Saturday to address end of life concerns and options to keep him comfortable. Dr Graves completely dismissed my concerns, told me my dog looked great (mind you, he had almost two pound wt loss since last visit in September, labored breathing-Dr Graves asked for the muzzle to be removed because "he didn't like how he was breathing", decreased appetite, increased urination-he was in a diaper at the visit and Dr Graves asked why 🤦🏻‍♀️, fatigue, and new onset vomiting) and prescribed a two week course of lasix and cough meds for his CHF which I reluctantly agreed to. Fast forward 4hrs later, Georgie had collapsed with what appeared to be a seizure, had a similar episode at 4am and by 5am he took his last breath in my arms. I know

Dr. Hicks and his staff are the best VET team we have ever had! They love our boys, Maverick and Goose, as much as we do! We always trust leaving them in their care ❤️🐾

As I was looking for this establishment, asking people did they know where it was, funny thing, others ended up at the same place as me. The Pet Hospital is located inside the Pet Smart Store. I had to laugh because people didn’t realize the hospital was there. BUT! The pet store was clean, store staff was friendly and the hospital VET staff was super! The doctor and her assistant were very kind, listened to me and answered my questions as well asked questions of me. The visit was professional and friendly experience. Her diagnosis and treatment were on point. I never remember to take pics but here’s my grand-pup