Banfield Pet Hospital

TLDR: Positive experiences with the veterinarians and vet technicians, but serious concerns with management communication and billing practices. ----- We have been Banfield clients for several years and previously felt comfortable with the veterinary care our dogs received. During a dental visit last year, we were advised that one of our dogs would require a tooth extraction and were encouraged to wait until her next scheduled cleaning so she would not need anesthesia twice. The extraction was discussed and confirmed during multiple communications over the following year and again leading up to the most recent procedure. However, after the cleaning was completed, we were informed that the extraction had not been performed. We were billed for the visit and instructed to schedule an addi

I've been taking my dog to Banfield for a while and couldn't understand why it was so expensive. We had been paying $75 a month for the wellness plan for 2 vet visits a year. When we got our routine checkup this month, I couldn't believe the bill. $900 for a general checkup plus he had scratched his eye and needed a tiny tube of antibiotics for that. We called to cancel our wellness plan and were forced to pay the entire $939. That's almost as much as my rent for one routine vet visit. Oh and the doctor did not even review his medical history or look to see what medicine he was currently on for his eyes. She literally asked if his eye cloudiness was new. He's had a cataract in that eye for 4 years and has been on eye drops for it the entire time.

Waited over a week to get the pup in due to a problem with swollen gums and eye irritation. When I arrive to my appointment, they confirmed that they would do tests but after tests and medicine it would be over $250?? My vet down the street would have gotten him in sooner.. What makes it worse, when I pick up my pup, they basically just hand him off and I’m the one having to ask a ton of questions just to find out any info. My pups gums are bad and he clearly has an infection and their advice is to contact a vet teeth cleaning place because it’s not included in my plan.. You turned my dog away when you could clearly tell something is wrong and won’t even prescribe or recommend any product to help?? I pay $100 a month for a membership for you what? There’s random fees every time I stop b

I was a Banfield customer for 3 years where my cat had normal, routine check-ups under their wellness plan. However the past three visits, the vets/nurses say they were unable to treat my cat because she was anxious and/or lunging at them. I had explained this multiple times to each new vet and even took her to a different location with the same results. I offered to stay with my cat in the room and the nurse was condescending and said it's usually the mom (me) who are anxious about their babies and that they only do drop-offs. I once again had to pay for a visit that had zero outcomes. Would not recommend.

We brought our Black Lab Luka here for her second round of vaccinations. This pet hospital was the closest one to where we live, and it was an enjoyable 20 minute walk, especially for Luka. They provided us with a vaccine package that included six of the essential vaccines for dogs. We also had her teeth cleaned at the same time, because it had been at least 8 months since she had that done. There weren't any other pets or their owners inside of the lobby when we got here, which for sure saved us on a lot of dog drama. Everyone was really aweso.e with Luka and we had no issues at all.