Banfield Pet Hospital

To the Indian lady working as a receptionist, maybe you can stop talking for a second and listen carefully to what the client is actually saying before relaying information to the doctors. I had to spend an extra 30 minutes here because you told them my dog didn’t need a trim, even though I clearly said multiple times that we do need it. don't forget this place is a rip off. They literally charged me $64 for a 1 inch hair trim. you could get a full grooming for this price. And this is on top of the monthly membership they charge you

Both my pets -Mina and Bongo get seen at Banfield San Mateo, the staff is always friendly and very knowledgeable. Bongo is a nervous dog and they always make him feel comfortable and relax. Mina loves relaxing on the scale while getting examine and enjoys the welcoming faces. We have been a long time costumer at Banfield.

Have been getting my dog here for the last 3 years. The guys are caring and my dog always seems fine. Have been part of the plan since we got him, his neuter, bi annual checkups, teeth cleaning etc all have happened here. Has been good experience!

This location is always understaffed and impossible to book any appointment online since a couple years ago. And whatever happened yesterday is my last straw. Yesterday morning I received my appointment canceling call right at the doorstep of the hospital because the doctor call in sick and there was no other stand-ins. I don't blame the doctor because she needs to see 30+ pets in one day and tries her best to take care of everyone. But whoever operating this hospital chain is a bunch of greedy moguls that suck on the blood-sweat labor of the staffs and customers.

I have been at banfield for my dog for many years. The staff is very friendly, professional and knowledgeable. They strive to take good care of pets under their care. Always positive experience!