Banfield Pet Hospital

Let me start out by saying, the doctors here have always done a great job taking care of our pets: my problem here is with the business model. I have been a Banfield customer for more than a decade and have spent THOUSANDS OF DOLLARS through my wellness plan, while simultaneously never meeting their vet. Truly, I have never let their vet. Years and years, and I have never even seen Dr. Nancy Zalinski's face. The 'turn and burn' appointment style, of just dropping off my pets, waiting hours to hear any update and then picking back up is impersonal, unprofessional, and anxiety-inducing as their parent. I want to have a relationship with the veterinarian I choose for my animals. I want to know who they are and have space to ask questions to their face! I canceled my wellness plan and cannot w

The worst Banfield location I’ve ever been to. The receptionist was quick to label my dog “aggressive” because it barked at another dog. Proceeded to yell “everyone watch out, give space we have an aggressive dog here” Flash forward to the actual appointment. I did a drop off with concern for an ear infection. My dog was with them for 4 hours before they called and said “we need to reschedule because we can’t get the sample from him” I came in and sat in the room with my dog, they got the sample within a minute. Save yourself the hassle and go see Dr golden at the Banfield in Mueller. Worth the drive.

Coffee wasn't feeling well, we came to Banfield and met Day, Tranbal and Jocelyn, they saved our day! Great customer service! Thank yall so much!

Brought my dog for a 10 a.m. appointment. Got my tires changed at Discount Tire just across the lot. Came back, told the desk I would be waiting in person for my dog. At 3 p.m. I get a phone call from the Vet to confirm details on his intake form. That I submitted prior to his 10 a.m. appointment. Did not see my dog until 5 p.m. Visit was for shots. Brought my cat in several times for routine checkups. Routinely this vet failed to get stool samples, sending me home with the kit for collection. Absolute disasterpiece of pet services. Avoid if possible. Go to PetCo in Kyle or find local.

Absolutely terrible experience. Day, the girl who answers the phone is terrible at customer service. You wait for 30 minutes on hold. They charge you for extra things your pet does not need just for more money(I doubled checked at other another vet). All in all terrible experience. Even if you go in person you wait 15-25 minutes to get any help at all and then again to get your dog during pickup. Absolute joke of a vet.