Banfield Pet Hospital

TLDR: they charge $90 for a 9 minute appointment and don’t even double check if your pet’s vaccines are expiring soon. They do the bare minimum and nothing else so they can justify more visits in less time to sell you their subscription. Go somewhere else or accept you’ll be paying a lot. When the Banfield downtown closed I was more than happy to come to this place because of how attentive the previous location was for my dog. My dog had a vet appointment 8 months ago, but I took him in 2 months ago because they said the new doctor has to see him to refill his prescription. Sure, the vet appointment was 6 months early, but better safe than sorry, so I took him and they saw him for a whole 9 minutes (I counted from the time I left the car to when I came back in) and I guess the $120 they c

I love Banfield Hillcrest!! Scheduling is always incredibly easy and convenient, which makes such a difference with a busy schedule. From the front desk team to the clinical/vet staff, everyone is consistently kind, professional, and welcoming. As a new puppy parent, it’s so easy to overthink and question every little thing, but they’ve been nothing but supportive and reassuring. I’m grateful to have found a team I trust completely with his care. Highly recommend!

The staff was courteous, gentle and professional. Some were from the closed facility Marina District, remembering my excitable tribe, Mama Bonnie, Papa Clyde & Son Junior Cuddle Bug. My appointment was a drop-off at 09:00 for my 3 large Pitbulls, all 3 -comprehensive exams, vaccines, nails clipped, 2-dental cleaning, 1-ears cleaned). I wanted to make sure that his ears weren't infected or worse, which needed to be looked inside with an otoscope. The veterinarian on duty, Dr. Katie Turner called me a couple of hours later to let me know that their liver enzyme levels were a tad high, but not a significant difference since their last cleaning. We discussed their procedures, treatments, etc. She also listened to my concerns along with questions about their kibble being over processed, & if

I like this hospital and its staff. In my opinion $92 a month for the plan is absolutely worth it. They always make sure my dog and I feel good about everything. They always explain everything I ask them. Having a 24/7 chat is giving me peace of mind. Had a few situations when they really helped me.

We’ve been coming to Banfield for many years (close to 20 years). We have three dogs. We have the wellness plan with Banfield because it is affordable. We have always had friendly service. Today we came in for a cytopoint shot for our dog who had an itchy foot. We got to the location 5 minutes before our appointment and were not seen until 30 minutes after we were scheduled. We were told that the doctor got behind. We understand the previous visits could have gone long. However, taking this long to see a vet tech is always taken 30 minutes to be seen. We were assigned to a room and when we got in there, the table had not been cleaned from the prior client. The table was covered in dog hair and prints from the previous dog. when the vet tech came in, she informed us that we were also ge