Banfield Pet Hospital

Excellent experience with this Banfield Pet Hospital in Pompano Beach. Melissa, the receptionist, was outstanding, kind, professional, and extremely informative. She followed up quickly, clearly explained the doctor’s recommendations, and kept me fully updated on everything regarding Thanos. Her communication and reassurance truly made a stressful situation much easier. It’s clear she genuinely cares about both pets and their owners. Highly recommend this location and extra thanks to Melissa for her exceptional customer service.

I took my puppy to Banfield on February 16 for only one vaccine and a physical exam. That same day, I signed up for their wellness plan. The appointment did not last more than 10 minutes, and before and after the visit I repeatedly asked the veterinary assistant what procedures would be performed. She confirmed every time that only one vaccine and a physical exam were done. One week later, when I checked my account because I wanted to cancel the plan, I was shocked to see a balance of $390 to be able to cancel the plan, in addition to the $170 I already paid, supposedly for services performed. My account shows fecal tests (which is rare because I was not told to bring stool), medications, and even a DNA test — procedures that were never explained to me and never authorized by me. This fe

My fur baby and I have been coming here for a little over a year now since we moved to the area. Hands down the absolute best care that my fur baby has ever received. He actually enjoys his visit and it fills my heart with joy to see how much love and care is given to my fur baby at his visits. Thank you to Nurse Chelsea for always giving him the best care and thank you for all the knowledge and information you provide to me during our visits. Happy Holidays !

Our yorkie, Niko is new to the Banfield Pet Hospital. I love how easy you can schedule appts, drop-off your pet if you wish, and the caring hearts the staff gives to our fur-baby. We have the membership plan which gives us piece of mind for our yorkie's care and keeps him all up to date on routine shots/check ups at no additional cost. We are happy that we found a great place for Niko!!

Second person to arrive. Once inside I’m told I need to wait 30min and it was told me “It is a drop off” - what this means? That you make people wait whatever time you want when you book as many as you want at 7. Costumer service, in my opinion bad and lack or organization with the booking. Also, I was told that I would be giving the 6month supply for the simparica, when I requested it… we don’t have it has to be shipped.