Banfield Pet Hospital

I have had wonderful experiences with the vets and vet techs at the Ocoee office, especially Dr. Tess Copeland, who took care of my ❤️ dog, Astrid, whom she helped cross over the Rainbow Bridge when it was time. The compassion, kindness and professionalism the staff have shown both my dogs through the nine years I've been going there has been unsurpassed, in my opinion. Being in the animal care industry is hard work, and not everyone can do this kind of work.

Banfield Ocoee has been our preferred location for the past 2.5 years. We purchased the Optimum Wellness Plan for our two Frenchies-Ava and Draco. We have been to Banfield Ocoee MANY times( Frenchie owners can relate lol). The staff is always professional and super friendly. My Frenchies get excited when they realize where we are which was initially surprising. I quickly came to realize that they have no fears because of how well they are treated by this compassionate staff. We have met with Dr. George and Maddy most of the times we have gone. Both go above and beyond to explain what is happening with Ava and Draco and providing an excellent level of care. See you guys soon but hopefully, just for preventive care!

I am a costumer for a little over an year, and my dog just an appointment a little less than a month ago, but this week I started receiving messages daily saying they needed to see my dog again. I called to book an appointment because the website was glitching, and I had the unpleasant experience of talking with Taylor. She said that this message shouldn’t have been sent, but didn’t bother to apologize. I tried to understand why this happened, and she got visibly irritated at me for doing so. I had to ask her name three times because she kept avoiding the question. This girl seriously needs to be trained and taught on decent costumer service and how to at least pick up a phone.

We originally brought our pets here due to the convenient location but switched to a different vet after experiencing poor treatment. However, I continued purchasing prescription dog food from this Banfield location using a valid prescription from our new veterinarian, something they kept on file and honored without issue. I provided an updated prescription each year. This arrangement worked fine for nearly two years until tonight, when I was suddenly told it would be "illegal" for them to sell me prescription dog food with a prescription from another vet. If that's true, I have to wonder...have they been knowingly engaging in "illegal" activity for the past two years? Is this simply a policy they've decided to enforce? Either way, it's a frustrating experience for a longtime customer wh

Refused service and hung the phone up because she did not get a question answered the way she wanted it. I told her 10 days from an exam date and she acted like she didnt know how to count to 10. I asked her if she was incompetent and she hung the phone up. This was after she asked me the same question three times and I answered her in detail twice. We are in some deep trouble I don't know where they're getting these people from. But I have never in my life met anyone that deserves to lose their job literally get fire on the spot. Many of the people and customer service positions around the United States behave as if they don't want a job.