Banfield Pet Hospital

Delayed Diagnosis and Continued Charges After Our Dog Passed We had to euthanize our beloved dog due to what we believe was a misdiagnosis, and throughout this entire heartbreaking process, the only thing this clinic seemed concerned about was getting paid. Joy, our Shih Tzu–Bichon mix, had been a patient at this clinic for 4 years and 9 months with no major health issues. About a month and a half ago, he was diagnosed with a large bladder stone that was blocking his urethra. We were referred to Angell Animal Medical Center in Waltham for surgery. He was hospitalized and scheduled for surgery the next morning, but it was canceled because a pre-surgical X-ray did not show the stone. We were told it had likely passed when he urinated. We brought him home and, in coordination with Banfield,

Watson (9 year old English Springer Spaniel) has been a patient since he was 8 weeks old. Banfield is an excellent professional veterinary business. Watson is has always used Banfield optimum heath policy. Fantastic everything and Watson is very fussy at the vet.

Hindsight is 2020. My cat got spayed here & left with a huge incision, it got infected, took forever to heal. It was my first cat so I didn’t know anything about it & thought I did something wrong . Now that I’ve gotten 5 more cats spayed from the cat mobile, I know I messed up bringing my cat here. Their incisions were small & healed up so much quicker. Idk if they hire incompetent veterinarians or what but I highly recommend not bringing your cat here.

Horrible experience with the staff. They insisted on doing a test and billing me for something that I have not been required to do or billed for in the past. They told me they couldn’t find it in the records. I pulled up the record where I got medication without a test and they said it’s a different location and their policy is different. This doesn’t excuse lying to a longtime customer who has spent thousands and thousands of dollars at this business with two dogs for over 5 years. Watch your billing carefully. They are constantly trying to up charge and add things on.

My dog does not seemed stressed or anxious when he is at this vet. Our previous vet experience always left him wanting to go out the door immediately after walking in. He does not show any signs of discomfort here despite having had a teeth cleaning here and leaving the office really upset that day, he has come back wagging his tail. Thank you Dr Wong and the whole staff! Especially Elina, she was very nice and friendly at checkout.