Banfield Pet Hospital

My Banfield is in Mantua. I have an American Staffordshire Terrier rescue that is incredibly fearful of the vet. It takes a village to get Sully his services. Justina our vet tech is his girl. He loves and trusts her. The Vet we had this visit was amazing. We have to knock our boy out cold. They take such loving care of him. I would recommend this practice to anyone who has a fearful pet. Thank you for making Sully’s experience better each time he goes. They also treat our Golden Fiona.

Brought my cat in because she will not longer chew her food. This vet barely looked in her mouth & was quick to push me into doing blood work. Initially she wanted to run an extensive panel which would have run over 500$. Then presented a lower cost panel which all came back fine. I was then told a dental exam would be the best option and then presented with various options of meds to choose from to treat her for pain which there was no confirmation of. Ive called back multiple times, rudly left on hold by Shannon. My only ask was to have a different vet take the time to at the very least take a real look in her mouth before going the expensive route of putting her under anesthesia but ive been dismissed and told I would need to pay for another examination even though I already paid over $

The staff at the Mantua Banfield are always kind and helpful. Dr Roth took time to answer all my questions and never made me feel silly for asking. Johanna has also been amazing! She is always friendly, reassuring, and goes out of her way to make each visit a great experience for both my dog and I. When my dog was spayed, she really helped calm my nerves and made me feel that my dog was in good hands. Anytime I’ve called with a concern, the team has been quick to respond and help. Highly recommend!

I have had the worst experiences with Banfield. Today I brought my foster dog to have her check up appointment to get her health certificate so she can travel to her adopter’s home. She was there all morning, as it was a drop off appointment. I was told I could come pick her up so I went and realized I still needed the health certificate from the vet (which was paid for and listed as what was needed). The front desk girl (Jo P. - she deserves ALL the stars, she is amazing!!!) went back and found out there was an issue and the other vet, who apparently is the director, needed to fill it out instead of the first vet (due to a log-in issue but was more than willing to sign off on a health cert after the exam) but just sat down for a meeting. I was told it’ll be 1-2 hours so the staff asked t

I absolutely love the attention, care and helpful patience I have received from JoHanna & Shannon. They are both so very patient, knowledgeable and caring. They truly love the animals and what they do for us pet patents and our fur babies every day. Their kindness and love towards my animals makes me feel that I can rely and trust to leave my animals in their care.