Banfield Pet Hospital

DO NOT TAKE YOUR ANIMAL HERE! My dog got a simple rabies vaccine and has not walked in 2 weeks. Despite calling the clinic multiple times they had the results MONDAY and waited until I CALLED and was placed on hold for 30 minutes demanding the chief of staff for them to tell me their malpractice may have caused CANCER from the injection. I am now at their mercy as they are trying to cover my cost of medical bills from their vaccine manufacturer after I was upset after 2 weeks. They had his results and didn’t even care to call me and tell me. If you care about your babies life AVOID THIS PLACE. Chief of staff was zero help as well.

Please do not waste your money on thr Banfield plan or your time. I have been with them for over 10 years and im done. The money you pay is a ripoff not mention the time you waste. You are better off getting pet insurance and going to a real veterinary business.

Customer service was terrible. I would never come back here. We took our pup here for her rabies vax. I have never been to place where people who worked there looked like they hated their jobs and picked and chose who to treat kindly and who to be mean to.

We have been going to this Banfield location for 15 years, and have always encountered outstanding staff and service. Over the years, they have cared for 6 of our cats and our dog, and we have always been so appreciative of the exceptional competence, care, compassion and attention they have provided to us, and most importantly, to our various animal companions. I am aware that corporate operations like Banfield often have a bad reputation in contrast to private vet clinics. I can’t speak to that overall, but for Banfield Park Meadows, that has not been our experience. We had many private vets prior, and while most were excellent, this Banfield hospital has met or exceeded any other vets we have had. Moreover, they have never tried to upsell us on expensive medications or procedures. In

My dog was staying here, all though my experience was good. They double charged my card. I was splitting between two different cards, the first payment I did was the full amount and the front desk lady didn't realize and said that wouldn't go through after she realized it. But it did. Then I paid all over again after all of that by splitting it. I had notified everyone, the front desk and billing my bank account had told me it would take 15 days to come back and it has not. I am a little frustrated because it over-drafted my credit card. And it feels like no one can help me. I just don't want to be double charged for something, and it has not been fixed ever since. it's been very frustrating.