Banfield Pet Hospital

Think and Read before coming here I have the puppy wellness plan here and is a very great when reading the perks it comes with but my problems come from the vet care. My dog had his first broken toe and my first experience of a dog going through an injury like that. After spending extra to have the x-ray to have a clear view on how to have them heal my dog the best way possible. I went home with a cast and the cast slipped off that night, I went back the next day and they charged me again to get it rewrapped after they did the work wrong. The doctor had a staff meeting when I came to pick up my dog and he didn’t get to talk to me and so I went home with meds and a puppy in a cast with no clue on what to expect. After a week visit the doctor checked the foot out and saw progress of healing

SUPER efficient location. Everyone at Banfield has been nothing short of amazing. We were given a puppy on very short notice and the staff at PetSmart is the one who recommended us going anyways with the purchase of the puppy book (GET IT!) From the first visit with our new puppy, each staff member has been super informative, helpful, took time to listen to our crazy questions from the internet and explained all of our concerns in depth. They recommended getting the optimum health plan for our new addition and it's been fantastic. Is it a monthly charge? Sure. But in the long run, it's more beneficial for the puppy, and that's ultimately what both parties want. Every technician and every doctor we have met is fantastic. The app is super easy to understand and navigate. Scheduling appointme

They treat you there like they are doing you such a super favor to take your dog to groom. This lady with different color hair treater us extremely rude. She was like in a bad mood and was taking it on us. I will never do business of ane kind there.

Dear [Practice Manager / Clinic Management], I am writing to formally express my concerns regarding my experience at your clinic on December 22. I initially called to schedule an appointment because I was traveling on December 23 and needed my pet to be up to date on vaccinations as well as obtain a health certificate required for travel. My appointment was scheduled for December 22. During that call, I expressed concern about the appointment being so close to my travel date. I was assured by the staff member that this would not be a problem and that the health certificate would be provided on December 22. On December 22, I brought my dog in for his appointment at 8:00 a.m. I again reviewed all requirements with the nurse, including the need for the health certificate due to my travel t

Although my Baby Sadie would give it a 1 star lol. They were great with her. She didn't like the vaccines, but she survived lol. But in all seriousness, they were gentle with her. Offered her treats which she snubbed her nose at (she is a little snob). She is on the kitten plan, so her care is affordable. The only thing is they were running severely behind. Got seen almost an hour past our appointment time.