Banfield Pet Hospital

I adopted a rescue Yorkie 6 months ago and I was looking for a new veterinarian given I wasn't pleased with the first one I took her too. I took came across the offer for a free first time visit to Banfield in Hialeah and decided to give it a try. I was pleasantly surprised by the kind staff and the attention they gave me and my dog. They weren't trying to hustle me into anything and were professional. I will definitely return.

I was a loyal customer of Banfield Pet Hospital for two years, but my experiences have left me feeling incredibly uncomfortable and disappointed. Initially, I had intended to bring my new kitten, rescued from the streets, for a spaying procedure at four months old, as I had done with my older cat at Sunset Pet Hospital. However, I was informed that Banfield could only perform the procedure when she was 6 to 8 months old, contrary to what I had been advised previously. The process of dropping off my kitten for her spay was distressing, as I was not allowed to accompany her inside due to pandemic protocols. Upon picking her up, she was visibly traumatized and unusually aggressive, which was never the case before in my other cats spay/neuter. The lack of transparency and empathy in this situ

This location is very attentive and helpful. Because of their Drs help and rx recommendations my dogs health condition is much much better now.

Honestly if I can give 0 stars I would. My wife came here asked to see what the pricing was over the phone before coming with our two dogs stated a price and then when arrived said there is an office visit charge for both dogs was not disclosed as I’m bringing both to one visit and if it was disclosed Atleast before since it was a drive we would still do the service since our dog needed the vaccine but we will def go somewhere else. Then someone yelled out from the room to the lady in the front desk we weren’t doing the service where everyone can listen from the lobby was just embarrassing as well. Going to take my dogs elsewhere.

I highly recommend this location. Dr. Lorentes has been very professional and dedicated on my dog’s treatment. Max always count with them, no matter the day or time I always receive a call back for him. Thanks Banfield and Dr. Lorentes.