Banfield Pet Hospital

Last night I went to the Banfield Pet Hospital inside PetSmart to pick up Simparica for my puppies. I am currently paying $175.50 for 2 puppies on a wellness plan that includes six months of flea treatment. One thing l've noticed is that if you don't come in monthly, there are no reminders or follow-ups-even though you're still paying a hefty monthly fee.The staff member who assisted me was extremely rude and unprofessional. While looking at the computer, she behaved dismissively and said, "Um, it says here you're rehoming the puppies." I began explaining that I had planned to but have not yet, and that my plan is still active. Before I could finish, she completely ignored me to enthusiastically greet a coworker who walked in, leaving me mid-sentence. The sudden shift in behavior was disre

This place is a rip off with no mercy . I went to ask if they could help me with dematting of my dog explaining that I was on a fix income & before I knew & realized that I got on a plan to save me money?. Only they perform all kind of tests & vaccines that I did not request but they said it was included in the $54.00 a month plan summing to over $800.00 . Mind you they never demmated my dogs hair , they said I needed to come back for this @ a later time. When I went back they wanted to charge me $500.00 dollars to sedate my dog because it was not included in my plan 😒. I was so upset & left in tears because I didn't have the $$. I had to give my dog away 😭 I called to cancell & now they're telling me I have to pay about $600.00 dollars that I do not have. No 💫💫💫💫💫💫

I would give zero stars if I could. I brought my senior dog, Buggy, here for an ear infection and was prescribed Mometamax. I was never informed that this medication has a known risk of permanent hearing loss, particularly in older dogs. I was simply handed the medication and told to administer drops for seven days. No mention of risks, no warning about correct administration, nothing. After completing the course exactly as directed, Buggy developed significant hearing loss. When I brought this up at her follow-up today, the receptionist Kailey casually mentioned that hearing loss is a “known side effect.” I was stunned as that was the first time I’d heard this. I raised the issue again during pickup and the vet tech named LUZ scoffed at me and denied that Mometamax can cause hearing loss

Incompetent business no knowledge of their appointment system . We took our dog 3x’s and 3x’s we were turned away. Forget it one star rating is still too much I’ll give them a negative 5 if that

This place has been amazing. Thank You so much to the Banfield Staff at the Hawthorne location. Jennifer is an amazing person who truly loves and looks after you and your pet. Katerina my beautiful maltipoo had to have her Health certificate done as we are traveling back to the United Kingdom. When I say to you that the Heathrow consulate doesn't make it easy I mean it. Our usual vet no longer Shane Veterinary Medical Center Marina Del Rey was absolutely no help and the worst( please read my review on them and don't choose them if you love your pet). Banfield was very helpful in guiding us and ensuring with Heathrow that every form was completed and filled out properly. The girl at the front desk with the cutest little voice ( I'm sorry I can’t recall her name) was truly a pleasure and