Banfield Pet Hospital

Love this place!! They are so sweet and so attentive to my boy! We have been going to this one in particular for 3 years now just because of how amazing they treat my fur baby!

I’ve been a loyal client of Banfield - Garland for nearly two decades. The staff is always professional and empathetic toward my pets. My most recent experience great thanks to Courtney—she handled our check-in and kept me updated the whole time with so much compassion and patience with my nervous dog. They are also great about sending reminders (text or calls) for preventative care and dental work, which is so helpful. Booking is a breeze on the app, too. Both my dogs are on prescriptions and the vets have always accommodated and called into my preferred pharmacy so I can get their meds there.

This review is based on multiple experiences times and only regarding the employee "Sindie Williams" This person has a lot of anger issues; I have seen that I am not the only one seeing how passive aggressive her reaction and rude behavior is against customers, I understand the part if someone is being disrespectful, she has to defend herself, don't get me wrong the lady seems to have knowledge on what she does but even to admit on making a mistake she will not hold back her snappy attitude, everyone makes mistakes and you can have a bad day, if it wasn't because of her I will definitely leave a 5 star review, everybody else from the Banfield Staff is very happy and great help on helping customers. This is not based on the customer is always right but being respectful regarding an employee

These people are all about money, but my experience at Banfield Coit was a totally different experience than what I’m about to explain. Take your pets to any other location outside of this one. PLEASE. My review: Cynthia is incredibly bland and not inviting. There was no greeting and I’m a person that works in customer service so I look for those types of thing. Cynthia apparently didn’t know anything about anything she should have known. Cynthia did know about hiking up prices though. I went to that place expecting $50-100 bill that I was quoted and after dropping my dog off I was called and told about additional tests that bought costs up to over $300. I talked to 3 people at that location and was told 3 different things about their plans. I talked to Cynthia one last time over the ph

I used to like Bandfield. But since Austin and the previous Vet doctor left all I’m doing is paying money with no good results. The new people there looks like they don’t care about your pet. I took my dog Luna a couple of weeks ago. She developed a nasty rash so they gave me antibiotics for that rash because it had gotten infected. A few weeks later that rash never went away and it’s gotten worse. I called in this morning, was asked if it was an emergency or if I could be placed on hold. I said sure I can be placed on hold, I thought maybe it would be max 5 minutes. No they left me holding almost 20 minutes. That’s the care they put into your pets. I’m going to cancel the wellness plane. I miss Austin and the previous vets! It’s not the same. I would also like to add that on our last visi