Banfield Pet Hospital

⚠️ WARNING DONT GO HERE!!! I had an extremely disappointing experience at Banfield Pet Hospital, and I feel compelled to share it. Unfortunately, I did not feel that my dog’s concerns were thoroughly addressed. Instead of clear answers and a defined plan of care, the focus seemed to be on additional medications, shots, and add-on services without fully resolving the underlying issue. As a pet owner, that left me feeling frustrated and unheard. During our visit with Dr. Alexis Rafael Rendon, my dog was taken to a back room out of view. When the doctor returned, I repeatedly asked how she was doing and what he observed. I asked multiple times and did not receive clear, direct answers about her condition. It was concerning to leave an appointment without a solid understanding of my dog’s h

if i could leave less then a star i would but I am beyond frustrated with this experience. From the start, I was aggressively pushed into signing up for a wellness plan. I was shown pricing on the computer multiple times and told very clearly that my dog’s vaccines would be $200 out of pocket or $150 with the plan. The staff even said they liked that the system shows the exact amount, which made it feel final. The pressure was overwhelming. That is the only reason I initially said yes to the plan — not because I wanted it, but because I felt worn down and uncomfortable. After my dog was brought back, I confirmed with my insurance that wellness is fully covered and immediately told them I did not want the plan anymore. That’s when the total suddenly jumped to $600. Then it changed again

Just left this place with my dog. My appointment was at 10:30AM. All he needed was his vaccines and an ear swab. By 11 the techs had completed everything. By 11:30 I’m still waiting on the dr to give me results, I go and complain because I see the dr in another exam room of someone whose appointment was after mine. Then she comes and quickly tells me the results and can barely answer my questions because she doesn’t have time. I think that is very rude that I have to wait while she helps others who came after me and then rush me. I’m canceling my package and purchasing real pet insurance and I will be returning back to my local vet who was much better with time. These corporate places suck. I left at 11:52AM.

Our vet tech today was simply absolutely and entirely wonderful. He had great suggestions and was so kind to our dog. The vet was nice and knowledgeable as well, other vets here are not as good I’ll update with names when I get them

Nice place. I brought my chow chow there. Assistant was friendly. I have a new Rottie puppy. Aww but the first thing the vet asked is are you ready to neuter him. Mmm. I think he may want to hold on to them a while. Hmm