Banfield Pet Hospital

This practice has demonstrated exceptional care, compassion, and professionalism toward my elderly chihuahua over many years. From the moment we walk in, the receptionists and staff treat her with genuine affection, handling her as if she were their own. I truly believe my dog’s longevity and continued quality of life are a direct result of the dedication and attentiveness of the team at this location. Every member of the staff is consistently kind, patient, and compassionate—both to their pet patients and to the owners who love them. I have had some of the most difficult and emotional conversations here regarding my dog’s declining health, and I have always felt supported and understood. Adriana, the CVT shift lead, in particular, has been incredibly uplifting and empathetic, offering th

Let me start by saying that I’ve never had a problem with the veterinary care at this Banfield; however, the receptionists and people making appointments are TERRIBLE!!! To reach them you need luck and prayer and the make appointments with the competence of a squirrel trying to collect nuts during a hurricane. I had an appointment scheduled for 4 pm. During the call to make the appointment they asked if it was just vaccines or if there was anything else as if it was just vaccines, they would schedule a room visit with a vet tech for a quick appointment. The day of the appointment, they called me at 10:52 am telling me the vet needed to leave early so if I could come early otherwise they would have to reschedule. I change my schedule around and told them if 3:30 was ok and they said that w

I’ve been taking my little Peanut to Banfield since the day we got him (almost 5 years) and have had exceptional service every time we go in. I love how the app tells you exactly what your pet is due for so you can make the necessary appointments. Recently, we found out that our baby had multiple mast cell tumors and needed immediate surgery. Adriana has always been the best with our baby but she REALLY came through for us when we learned about this. She made sure to be there the day of the surgery to ensure everything was good. We had sooo many questions and concerns and she helped us with every single one of them. Adriana really cares for your pet which is very comforting. Great bedside manner! Thank you Adriana, Dr. McConnell and all the Banfield staff for always taking such good care o

Adriana thank you for taking care of my sweet Pippy...we'll see you again for her regular appointment...Dr. E and Banfield Carlstadt NJ staff are ABSOLUTELY OUTSTANDING!!! God Bless All of You 💜🙏🏽

I have never been more disappointed in a service. My dog has been on their wellness plan for years, and overall we were happy despite a few minor issues. Unfortunately, my dog was recently diagnosed with heart failure and can no longer come into the office. She now needs care from a specialist. When I called to cancel our plan, I was informed that I would still need to pay the remaining balance, regardless of her condition. After being a loyal customer for so long, I was simply asking for a little compassion and financal understanding during a very difficult time. What made it worse was how the representative handled the situation. He ignored my questions, kept repeating his script, and ended the call by telling me to “have a nice day.” It felt cold, robotic, and incredibly insensitive g