Banfield Pet Hospital

I’ve been going to this same Banfield for 10+ years, first with my family’s dog and then with my own. I’ve always had a good experience. The staff is friendly, the veterinarians are knowledgeable, and they seem to always be busy which I feel like speaks for itself. I’ve always felt my dogs were cared for. They explain everything so I can actually understand things and never made me feel weird about asking any questions. They remind you when your pet is due for something, the app is great and comes with 24/7 vet chat, plus it doesn’t hurt that they are conveniently located in the same store as where I buy my dog food and bring my dog for grooming. For me it’s affordable and the wellness plans actually cover a lot. I recommend Banfield often!

I booked an appointment 2-3 weeks ago for early Jan, and just received a voicemail that the appointment slot was no longer available. No problem - called them back, lady on the call was really patient. Turns out their appointment system online is fake and completely not tied to their actual practice's system, next slot was 2 weeks out from the slot I requested, which wouldn't work for me since my dog's vaccines would have expired by then and she goes to doggy daycare regularly. I had previously used Banfield in WA when I was moving to NYC, for a doctor's note for the airlines to bring my cat over and the slot I booked was the one I got. Going back to just using Vetco, which has a really easy online booking system for both vet and grooming, and so far been very reliable.

This place is awful. I've been coming here for almost 5 years amd it is getting progressively worse. I did not write this review sooner because Dr. MARTINEZ is the absolute best. However, 3 appts in a row I made appts with Dr. Martinez and instead it was another DR who saw my dog. The front desk staff is understaffed, rude every single day and will waste your time. It is incredible how they are always behind like today that drop off was at 8 but no one came out to desks until 8:15am. Im here again for pick up at 5:10pm, its 5:40 and im still waiting. I can clearly see Dr. Martinez attended a bunch of other pets but not mine. The front desk staff will always try to upsell you but will not upgrade your plan the way they need to. Move you from register to register and get an attitude with y

"I had a great experience with this vet. They really took excellent care of my dog, and the staff was super kind and professional. I felt really confident in their care, and I would definitely recommend them to anyone looking for a vet."

If I could give it no stars I would. #2249 Brooklyn is the location I started with. However, since joining in February I am very disappointed they do not take walk in. What you may think is an emergency for your pet is not to them. I have emailed them pictures of what was wrong with my pet they said they would get back to me but never did. Today I reached out and was told they will review the picture and get back to me before close of day and no call back. The plans are just get our money because of i have a plan why should I have to go somewhere else and spend money when I'm paying for a plan every month. IT IS A WASTE OF TIME GOING TO BANFIELD!!! You have to go to different locations if you can luck up with an available appointment. They need to be investigated by the better business bu