Animal Emergency & Referral Center of Minnesota (AERC)

A shockingly disappointing experience in spite of always having positive ones in the past for our dogs. Genuinely surprised by the receptionist’s glacial and dismissive disposition tonight. In spite of calling ahead and arriving with specimens in-hand, we waited more than 4.5 hours. I am a critical care practitioner and do not bring my pet into an ED lightly. He had Hematochezia, lethargy, and dehydration for two full days- with no stool the day before. In our waiting to be seen, our dog had to go multiple times again. At some point an ED tech came in and was clearly irritated that our dog was trying to lick her while she was listening to his heart. I am surprised that the ED tech is doing the listening. Labs, IVs, and VS and such are normal for a tech to do, but doing the actual physical

On Thanksgiving night we brought our dog Ellie here after she sustained severe neck wounds from a coyote attack. The staff were prompt with treating her and were understanding towards us. The doctor was especially kind and did an excellent job explaining all the possible outcomes for Ellie’s condition. Unfortunately, Ellie deteriorated and we made the decision to put her down. The process of putting her down felt very humane and the doctor and staff were incredibly thoughtful and explained every step of the way. Ellie was comforted by medication, oxygen, and blankets until the very end. I’m so thankful for the people at this hospital that turned this traumatic experience into something bearable. I’ll forever remember their kindness and care for our sweet Ellie May.

The vet and vet techs were super attentive, quick, and empathetic. My greyhound was so well taken care of, and we went home happy. This emergency could have been much worse but the vet team here made it a positive experience with a positive outcome. Empathy, knowledge, and attentiveness

I am glad we took our dog here. She had a piece of plastic that surrounded a tooth and was really stuck in her mouth. She was seen fast. The staff were nice. The veterinarian was nice. They got the piece of plastic out and there was no damage. I would recommend coming here for animal emergencies!

The team working the night we came in were professional, friendly and knowledgeable. James Newton was the vet on duty and he was so down to earth, easy to understand his explanation of what was going on with our cat, was patient and answered our questions and I was very impressed with him. Probably 1 of the best vets I've dealt with. The quick response and action once we got there, from the girls at the desk were appreciated as well we didn't have to wait long to get word of what was going on. The team working that night made the whole difference in our experience there. We have been there numerous times and these guys that night are the best ones we've had! They all deserve a pat on the back and a raise! You are lucky to have them!