All City Pet Care West

8 years we have been going to All City Pet Care. I’ve been trying to receive help on a matter since the better part of January. Back and forth, back and forth we go. I wonder what happened to the staff that tried to actually help their clients and caretakers? It’s wild that they are quick to take your money. Disgustingly quick. I’ve heard great things about the Tea Vet and I’m thinking of just cancelling both our dog’s overpriced paw plans and going there. Sounds like a place I would feel comfortable taking them when they are older and will need that compassion that this place clearly lacks. I just wanted you all to know, something changed at this location. It is NOT what it used to be, and it makes me so sad. Sad for all the animals that go there. I read some of the reviews long ago and t

I’ve been with All City Pet Care West for quite some time, better part of 5+ years. Ultimately every experience is very similar. Money first, care later. I noticed with my routine care needs for my dog, additional charges and fees would find their way onto my bill and I’d pay an outrageous amount for what was supposed to be a simple check up. In a recent emergency situation the clinic showed a serious lack of compassion during an extremely stressful time. The focus felt more on money than my dog’s well being. I was quoted a surgery price over $2,000 more than multiple other clinics for the same procedure, with no meaningful explanation or empathy. Just basically are you gonna pay $5k to us or let your dog die? Instead of feeling supported, I felt pressured and ultimately dismissed. I stron

We have found our new, vet "home" until we leave SD. For the first time in roughly 4 to 5 years, my dog isn't completely terrified of being seen and helped. Dr. Austin Kroeger takes his time to ensure Bella feels as safe as possible before any exam or medical instrument/medication is used/given. I was told that he patted her head this evening to gain her trust before cleaning out her ear. The vet tech who saw her tonight was phenomenal as well. I honestly appreciate how the team has more of a relaxed demeanor when meeting and examining Bella as they go at her speed. If you have a scared or anxious dog that sometimes shows fear aggression, this office truly is magical in creating a positive space.

I used All City Pet Care West for an in-home euthanasia for my dog, Grace. The vet was kind, and I appreciate that this service exists, but overall I was very disappointed. Grace had a very distressing reaction to the sedative. She yelped, fought it, and ran, and it lasted several minutes. During this, there was no reassurance from the vet that this was normal, that Grace was okay, or that she was not in pain. I was left panicking and confused in the middle of saying goodbye. Afterward, I had to Google what was happening and why she reacted that way, which no grieving pet owner should have to do. Grace was a very muscular pit bull, and I later learned this reaction is common in muscular bully breeds because sedation can affect them unevenly due to muscle mass and metabolism. This should

I’ve been bringing our dog Cooper there for nearly 10 years, and Dr. Plahn has always been wonderful with him. She takes the time to answer all of my questions and provides the best care possible. The staff is also warm and friendly. I highly recommend this clinic!